A lodge · West Coast Sabah
Guests answered in 8 seconds around the clock — 99.4% of overnight inquiries within five minutes — with the team stepping in whenever it matters.
Measured over 90 days · six guest languages on one number
Your team
Wharm answers first. You're one tap from taking over.
Human-first by design: Wharm handles the routine and the after-hours, you take over any conversation from your phone, and Wharm tells the customer when a person has stepped in.
Today
Hi, boleh buat package untuk 12 orang? Ada discount ka?
Boleh! Untuk group 12 orang, saya minta owner kami confirm harga dengan ko terus ya. Sekejap 🙏
Nadia from Glow Studio has joined the chat
Hi, Nadia here 👋 For 12 pax I can do RM75 each with a free touch-up for the bride. Which Saturday were you thinking?
Wah ok! 21 Sept
Nadia has left · the assistant is back
9 s
median reply time
99.4%
of overnight inquiries answered within 5 minutes
80%
of messages automated, even with the team stepping in 1,000+ times
One lodge · August 2026
Take over from your phone with one tap
Reply “TAKE OVER” to any alert, or tap in the app. The AI goes quiet in that chat until you hand back.
Wharm knows its boundaries
Price exceptions, complaints, anything outside your rules — it escalates to you instead of guessing.
Hands back, and says so
When you are done, Wharm resumes and tells the customer the assistant is back. Keep your existing number and habits; nothing about how you work has to change.
“Will customers know it's an AI?”
That's your call — a disclosure setting decides whether Wharm introduces itself as an assistant. Either way it speaks in your tone, from your knowledge.
All plans
Measured, not promised
Message the demo. Ask for a human.
Chat with the demo, then ask for a person — you'll see the hand-off happen.
Message the demo on WhatsApp